AVANTA SIGNS UP TO CUSTOMER SERVICES CHARTER
Avanta has made a statement of intent with its commitment to customer service by becoming the first serviced office company in the UK to join the ICS (Institute of Customer Service).
The ICS is the independent professional body for customer service, setting the benchmark for standards of excellence in customer service levels and recognising organisations ranging from local authorities to blue chip companies, who can demonstrate that they work to these stringent standards.
Avanta operates 16 business centres, totalling over 640,000 sq ft office space, in prime locations across London, the Thames Valley, Manchester, Birmingham and Edinburgh.
Jill Jackson, Avanta’s Director of HR, said: “Outstanding customer service has been the cornerstone of Avanta’s success and rapid growth in recent years. While we have always been pioneers of customer service in our own industry, membership of the ICS gives us broader recognition and allows us to share best practice with contemporaries across UK business under the umbrella of the recognised industry body.”
She continued; “The serviced offices sector is such a competitive market that any edge we can secure over our peers is crucial. While many companies pay lip service to customer service, at Avanta it’s the ethos on which we’ve based our business. Becoming a member of the ICS is further evidence of our commitment to delivering the highest quality service to occupiers of our office space.”
Phil Auden, Membership Director at ICS said: "ICS are delighted to welcome Avanta as members of the ICS whose commitment to delivering excellent customer service is demonstrated by the existing use of ICS FirstImpressions training. It is encouraging for the ICS to see a commitment to the key element of people development coupled with strategic intent from an organisation that is operating in such a competitive environment."
The ICS is a membership body with a community of more than 365 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members. The purpose of the group is to help members learn from each other and to offer wide ranging support to enable them to continually improve their customer service.
In addition to influencing employers and decision makers, championing good practice in customer service, and providing recognition for organisations with a serious commitment to customer service, the ICS celebrates and promotes excellence in the field through National Customer Service Week and the National Customer Service. The group also organises regular networking events and commissions and carries out research on a range of customer service related topics. For further information, please contact:
PR agency contact:
Richard Stocks
FD Tamesis
Tel: 020 7269 9355 / 07951 328475
richard.stocks@fdtamesis.com
Avanta contact:
Anna Haslam
Avanta Managed Offices Ltd
1 Hammersmith Grove
London
W6 0NB Notes to Editors Avanta is a leading name in the serviced office market, with a rapidly growing portfolio of office suites in prime locations across London, and in the Thames Valley. The company was formed in 2004 by David Alberto, previously with Regus and former Managing Director at MWB Business Exchange. Avanta can offer highly flexible, unbranded office space, with advanced and competitively priced technology, tailor made to meet the requirements of the occupier. The company manages over 600,000 sq ft of office space across 16 locations.
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