Careers at Avanta


Avanta awards night out
Avanta awards night out
Fun and games at Namco with the Avanta Team
Fun and games at Namco with the Avanta Team
Avanta karaoke night at Namco
Avanta karaoke night at Namco
The Avanta team sails on the sea
The Avanta team sails on the sea
Avanta teams play softball
Avanta teams play softball
Avanta summer boat party
Avanta summer boat party
Softball with the Avanta team
Softball with the Avanta team
Copyright
get quote



or call us on +44(0)203 544 4451




London First Institute of Customer Service Cancer Research UK


Home

navigationstrip




 
 


  +44 (0) 203 544 4451




© 2015. All Rights Reserved   Terms & Privacy Policy Site Map


Culture

Our culture and what we believe in...

  • We believe passionately about our people.

  • We believe in our people delivering great customer service.

  • We believe in our Goal Map, Vision and Mission Statement.

  • We are only as good as the people who talk to our customers and
     support them.

  • Our support centre is there to support the business, not frustrate it.

  • We encourage everyone to share their ideas.

  • If you believe in yourself and are prepared to push yourself, then we
     will develop you and present you opportunities.

  • We are a sharing company and we help each other out.

  • If you see something that needs changing then please tell us.

  • We value our employees and it is through the skill and effort of our
     staff that we will, as a business, achieve our corporate aims.



 



Benefits

Employee Support

There are a number of facilities in place at Avanta to provide support to our employees. These include monthly team meetings, newsletters, an Open Door culture and our Avantanet internal website. In addition Avanta provide free access to a confidential Employee Assistance Programme (EAP) where you can take medical, financial or legal advice.

Employee Benefits

We provide a number of contributory and non-contributory benefits to our employees.

   Pension Scheme

    • We offer a contributory pension pension scheme to enable our employees to plan for the future.

   Private Medical Insurance

    • Those Avanta employees who are eligible, receive fully funded private healthcare for themselves
       and their families.

   Childcare Vouchers

    • Avanta provide access to childcare vouchers through a salary sacrifice scheme with Edenred.
       The money is deducted directly from your monthly salary before tax and NI deductions are
       calculated, so you save by not paying with your after-tax salary.

   Dental Scheme

    • Avanta has secured discounted rates for a Private Dental Scheme.
       This scheme is available to all employees and you have the option to include your partner or        dependants to your policy. The monthly premiums are deducted from your monthly payroll to
       make paying easier.

   Eyecare Discount

    • Avanta has joined the Specsavers eye care scheme giving discounts to its employees on eye tests,
       frames and lenses at Specsavers Opticians.

   Cycle Scheme

    • With Cycle Scheme you can save up to 40% off the cost of a bike, with the option to pay monthly
       through your salary. You can also choose any make or model (including equipment) and collect it
       from your local store.

   Birthday Shopping Vouchers

    • To help you celebrate your birthday, all Avanta employees receive £35 of Love 2 Shop vouchers
       on their special day, which can be spent at hundreds of different shops and stores.

   Rewards

    • Staff are rewarded for recommending new employees and for new intiatives which improve
       the business.

Careers

We are always looking for great new people to join the Avanta team.

Please see below a list of the job roles available at Avanta Serviced Office Group.  Please note that, for business centre roles, we only actively recruit for Service Co-ordinators and so there are no entry points into the business at a higher level than this.  Once a new starter has passed probation, they then start on our in-house training programme LEAP, as well as the Institute of Customer Service's First Impressions course.  We can therefore offer a strong progression path up through the business, from Service Co-ordinator through to Business Centre Manager, once the relevant training has been completed.

Please feel free to send your CV to careers@avanta.co.uk and have a look at the job profiles below.

Communications Co-ordinator

High levels of customer service and customer satisfaction is the main focus of the role helping to meet the expectations and requirements of the customer and support to the Avanta centres and to the employees of Avanta Serviced Office Group. Read more

Service Co-ordinator

High levels of customer service and customer satisfaction is the main focus of the role helping to meet the expectations and requirements of the customer and Avanta Serviced Office Group. You play an important role in providing the first impression for the Business Centre and Avanta. Read more

Senior Service Co-ordinator

High levels of customer service and customer satisfaction is the main focus of the role helping to meet the expectations and requirements of the customer and Avanta Serviced Office Group. Working within a team of customer care providers, to ensure profitability of the business unit and goals. Read more

Assistant Business Centre Manager

High levels of customer service and customer satisfaction is the main focus of the role. Working closely with BCM of the centre to ensure teams are managed on a daily basis and to ensure profitability of the business unit, company, centre goals and personal objective business unit and goals. Read more

Business Centre Manager

The Business Centre Manager has over all responsibility and management of the Business Centre, to ensure the smooth running of the building, delivering first class customer service, development of staff and to maintain budgetary control. Read more

Avanta Head Office Roles

The Avanta Support Centre aims to assist the centres with their day to day business needs. Roles include finance, operations, marketing, IT and sales.

Training

Qualifications - The Institute of Customer Service

LEarning and Advancement Programme (LEAP)

Avanta have a commitment to support your ongoing development and training. The main focus is on customer service training. We have partnered with the Institute of Customer Service, where a structure has been put into place to include tasks, behaviours, skills and training, which will be monitored and verified, increasing knowledge, skills, competence, confidence and ability.

As you complete each Professional Award within the programme you will gain a qualification equivalent to a NVQ, which enables you to become a member of the Institute of Customer Service. This membership is paid for by Avanta annually.

Completed further elements and following a successful validation, you can earn an increase in your annual salary!

ICS First Impressions TM

    • Providing foundation knowledge and skills to become a customer service professional.

ICS Service Management TM

    • Building management skills to deliver exceptional customer service through teams.

Additional Training Available for Our Team

Avanta invests in all employees so you can enhance your knowledge and skills to help you with present and future roles. Some examples of training provided include:

    • Full customer service training for Service Co-ordinators, Senior Service Co-ordinators and
       Assistant Business Centre Managers

    • Supervisory training for Senior Service Co-ordinators and Assistant Business Centre Managers

    • Team Leading and Management training for Assistant Business Centre Managers and Business
       Centre Managers

    • Ongoing Sales training for Area Sales Managers

Testimonials

Having started with Avanta during the holiday season, I found out very quickly just how much fun team Avanta are! After the first month, and feeling very accepted, it feels like several years down the track! What a warm and encouraging team, in and out of the office.

 
 


I have been with Avanta for nearly 3 years and it has been the best company I have ever worked for. I have managed to progress within the company and move on to different roles in such a short time, which has helped me develop my skills in many areas and progress with my career. The management team are great and the people are so friendly and helpful to work with; hard work is always recognised and rewarded. I am very passionate about Avanta and I love my job, I couldn`t ask for better!

 
 


I felt part of the Avanta family from the moment I worked through the door on my first day. Every day is different and I am continually challenged. My future prospects look bright and I look forward to working for Avanta for many years to come.

 
 


My role keeps me very busy and I enjoy working with so many different people. Everything that Avanta offers its employees keep everyone motivated and the support I receive from my Line Manager and through training is excellent.

 
 


After working for the same company for over 10 years I was understandably anxious to join a new company, however, I could not have been made to feel more welcome. The company has a real family and open culture. Everyone has the opportunity to influence how the busy is operated and the benefits and rewards offered are superb.

 
 

What Our Clients Say...

Page: 1 of 1, Go to:
Page: 1 of 1, Go to:
Search FAQ

 Keywords