Careers at Avanta

Qualifications - The Institute of Customer Service

LEarning and Advancement Programme (LEAP)

Avanta have a commitment to support your ongoing development and training. The main focus is on customer service training. We have partnered with the Institute of Customer Service, where a structure has been put into place to include tasks, behaviours, skills and training, which will be monitored and verified, increasing knowledge, skills, competence, confidence and ability.

As you complete each Professional Award within the programme you will gain a qualification equivalent to a NVQ, which enables you to become a member of the Institute of Customer Service. This membership is paid for by Avanta annually.

Completed further elements and following a successful validation, you can earn an increase in your annual salary!

ICS First Impressions TM

Providing foundation knowledge and skills to become a customer service professional.

ICS Service Management TM

Building management skills to deliver exceptional customer service through teams.

Additional Training Available for Our Team

Avanta invests in all employees so you can enhance your knowledge and skills to help you with present and future roles. Some examples of training provided include:

- Full customer service training for Service Co-ordinators, Senior Service Co-ordinators and Assistant Business Centre Managers

- Supervisory training for Senior Service Co-ordinators and Assistant Business Centre Managers

- Team Leading and Management training for Assistant Business Centre Managers and Business Centre Managers

- Ongoing Sales training for Area Sales Managers

"Having started with Avanta during the holiday season, I found out very quickly just how much fun team Avanta are! After the first month, and feeling very accepted, it feels like several years down the track! What a warm and encouraging team, in and out of the office."

"I have been with Avanta for nearly 3 years and it has been the best company I have ever worked for. I have managed to progress within the company and move on to different roles in such a short time, which has helped me develop my skills in many areas and progress with my career. The management team are great and the people are so friendly and helpful to work with; hard work is always recognised and rewarded. I am very passionate about Avanta and I love my job, I couldn`t ask for better!"

"I felt part of the Avanta family from the moment I worked through the door on my first day. Every day is different and I am continually challenged. My future prospects look bright and I look forward to working for Avanta for many years to come."

"My role keeps me very busy and I enjoy working with so many different people. Everything that Avanta offers its employees keep everyone motivated and the support I receive from my Line Manager and through training is excellent."

"After working for the same company for over 10 years I was understandably anxious to join a new company, however, I could not have been made to feel more welcome. The company has a real family and open culture. Everyone has the opportunity to influence how the busy is operated and the benefits and rewards offered are superb."