Our culture and what we believe in... | | § | We believe passionately about our people. | | § | We believe in our people delivering great customer service. | | § | We believe in our Goal Map, Vision and Mission Statement. | | § | We are only as good as the people who talk to our customers and support them. | | § | Our support centre is there to support the business, not fustrate it. | | § | We encourage everyone to share their ideas. | | § | If you believe in yourself and are prepared to push yourself, then we will develop you and present you opportunities. | | § | We are a sharing company and we help each other out. | | § | If you see something that needs changing then please tell us. | | § | We value our employees and it is through the skill and effort of our staff that we will, as a business, achieve our corporate aims. |
| 100 Best Small Companies to Work for 2009/2010
Avanta secured a much sought after place in the elite top 100 through an employee survey which attracted entries from hundreds of companies. The serviced office specialist was ranked alongside the UK’s leading small businesses spanning a broad cross section of industries. Companies were marked against eight categories, which included Leadership; Wellbeing; Belonging; Giving Back; and Personal Growth.
This recognition demonstrates Avanta’s growing capability to engage and motivate employees during the current challenging economic climate, with 84% of staff stating that they are excited about where the company is going and feel they can make a difference in the organisation. The on-going economic downturn has failed to stop the business achieving sustainable growth. Avanta grew last year by 40 members of staff, which helped facilitate an expansion of the business into India.
  
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Charity & EntertainmentIn support of our nominated charity ‘Sparks’ Avanta regular invite employees to take part in organised fund raising events which have included Quiz Nights and Race Days. We also encourage employees to part take in their own fund raising activities and generously donate towards sponsorship. Employee SupportThere are a number of facilities in place at Avanta to provide support to our employees. These include monthly team meetings, newsletters, an ‘Open Door’ culture and our Avantanet internal website. In addition Avanta provide free access to a confidential Employee Assistance Programme (EAP) where you can take medical, financial or legal advice.
Employee BenefitsAvanta provide a number of contributory and non-contributory benefits to our employees.
 | Pension Scheme
Avanta offer a contributory personal company pension scheme to enable our employees to plan for the future.
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| Company Bonus Scheme
Avanta has a company bonus scheme for all employees
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| Private Medical Insurance
Those Avanta employees who are eligible, receive fully funded private healthcare through Norwich Union for themselves and their families.
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| Childcare Vouchers
Avanta provide access to childcare vouchers through a salary sacrifice scheme with ACCOR. The money is deducted directly from your monthly salary before tax and NI deductions are calculated, so you savings by not paying with your after-tax salary..
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| Denplan Dental Scheme
In partnership with Denplan, Avanta has secured discounted rate for a Private Dental Scheme. This scheme is available to all employees and you have the option to include your partner or dependants to your policy. The monthly premiums are deducted from your monthly payroll to make paying easier.
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| Eyecare Discount
Avanta has joined the Specsavers eye care scheme giving the following discounts to its employees at Specsavers Opticians.
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| Cycle Scheme
With Cycle Scheme you can save up to 40% off the cost of a bike, with the option to pay monthly through your salary. You can also choose any make or model (including equipment) and collect it from your local store.
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| Birthday Shopping Vouchers
To help you celebrate your birthday, all Avanta employees receive £35 of “Love 2 Shop” vouchers on their special day, which can be spent at hundreds of different shops and stores.
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| Rewards
Staff are rewarded for recommending new employees and for new intiatives which improve the business.
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We are always looking for more great people to join the Avanta team. If any of the vacancies or job profiles below interest you, please send us an up to date CV and covering letter to careers@avanta.co.uk
Current Job Openings 2 x Service Co-ordinators
| | - Avanta Dover Street (Mayfair) | | - Avanta Hanover Square (Mayfair) | Position: Full time; starting as soon as possible.
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| | | | High levels of customer service and customer satisfaction is the main focus of the role helping to meet the expectations and requirements of the customer and Avanta Managed Offices Limited. More.. The of Service Co-ordinator is a front line customer service role delivering first class customer service on a role Co line, role, day to day basis. Working within a team to deliver high standards to all customers. With a strong ability to problem solve you will be able to multi task, plan and organise. Strong communication skills are paramount to the role. More..You will be supervising the Service Co-ordinators on a day to basis with ongoing support for the Assistant Business Centre Manager where necessary. Opening and closing up of the centre, reception service will be provided and managed to ensure it meets the business needs of the clients. All services should be carried out in a courteous and timely manner. More..The Centre Manager has overall responsibility and management of the Business Centre to ensure the Business Centre, smooth running of the building, delivering first class customer service, development of staff and to maintain budgetary control. High levels of customer service and customer satisfaction is the main focus of the role helping to meet the expectations and requirements of the customer and Avanta Managed Offices Limited. Playing a key role in influencing the strategic direction of the business and implementing company policy at business, operational level, to achieve and maintain high standards at all times. A ‘hands on role’ to include working closely with the centre team and with the Board of Directors of Avanta Management Services Limited. Promote a good team work environment and ensure the centre team are motivated and staff retention is high. More.. |
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Qualifications - The Institute of Customer Service
LEarning and Advancement Programme (LEAP)Avanta have a commitment to support your ongoing development and training. The main focus is on customer service training. We have partnered with the Institute of Customer Service, where a structure has been put into place to include tasks, behaviours, skills and training, which will be monitored and verified, increasing knowledge, skills, competence, confidence and ability. As you complete each Professional Award within the programme you will gain a qualification equivalent to a NVQ, which enables you to become a member of the Institute of Customer Service. This membership is paid for by Avanta annually. Completed further elements and following a successful validation, you can earn an increase in your annual salary! ICS First Impressions TM Providing foundation knowledge and skills to become a customer service professional. ICS Service Management TM Building management skills to deliver exceptional customer service through teams. Additional Training Available for Our Team
Avanta invests in all employees so you can enhance your knowledge and skills to help you with present and future roles. Some examples of training provided include: - Full customer service training for Service Co-ordinators, Senior Service Co-ordinators and Assistant Business Centre Managers - Supervisory training for Senior Service Co-ordinators and Assistant Business Centre Managers - Team Leading and Management training for Assistant Business Centre Managers and Business Centre Managers - Ongoing Sales training for Area Sales Managers |
Our Staff Speak
"Having started with Avanta during the holiday season, I found out very quickly just how much fun team Avanta are! After the first month, and feeling very accepted, it feels like several years down the track! What a warm and encouraging team, in and out of the office." "I have been with Avanta for nearly 3 years and it has been the best company I have ever worked for. I have managed to progress within the company and move on to different roles in such a short time, which has helped me develop my skills in many areas and progress with my career. The management team are great and the people are so friendly and helpful to work with; hard work is always recognised and rewarded. I am very passionate about Avanta and I love my job, I couldn`t ask for better!" "I felt part of the Avanta family from the moment I worked through the door on my first day. Every day is different and I am continually challenged. My future prospects look bright and I look forward to working for Avanta for many years to come." "My role keeps me very busy and I enjoy working with so many different people. Everything that Avanta offers its employees keep everyone motivated and the support I receive from my Line Manager and through training is excellent." "After working for the same company for over 10 years I was understandably anxious to join a new company, however, I could not have been made to feel more welcome. The company has a real family and open culture. Everyone has the opportunity to influence how the busy is operated and the benefits and rewards offered are superb."
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